If you are on one of our Website Maintenance Plans, chances are we already know about it before you do. We monitor every client website 24/7 with checks every 5 minutes - the moment something goes wrong, we get notified instantly and start investigating right away.

If you are on hosting only, here's what to do.

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## First: Check If It's Actually Down

Before contacting us, do a quick check to rule out a local issue on your end:

* Visit [downforeveryoneorjustme.com](https://downforeveryoneorjustme.com/) and enter your website address

* Try opening your website from a different device or mobile data connection

* Ask someone else to check from their end

If it's down for everyone, contact us immediately.

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## Contact Us Immediately

**You can reach us via:**

* Email

* Phone

* WhatsApp / Viber

* Contact form at [ath.dev/contact](https://ath.dev/contact/)

When you contact us, please include:

* Your website address

* When you first noticed it was down

* Any recent changes made to the website (new plugin, update, content edit, etc.)

The more context you provide, the faster we can identify and resolve the issue.

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## What We Do on Our End

Once we're on it, we investigate immediately. Common causes we check include:

* A recent WordPress, plugin, or theme update that caused a conflict

* A sudden traffic spike that exceeded available resources

* An expired SSL certificate

* A DNS misconfiguration

* A server-level infrastructure issue

Most issues are resolved quickly. We handle everything on your behalf — you don't need to contact anyone else or deal with any technical details yourself.

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## Why 24/7 Monitoring Matters

Without monitoring, a website can be down for hours before anyone notices — losing visitors, leads, or sales in the meantime. With our maintenance plans, every website is checked every 5 minutes around the clock. If something goes wrong at 3am on a Sunday, we know about it and act on it.

If you're currently on hosting only and want this level of protection, take a look at our maintenance plans.

→ [View Maintenance Plans](https://ath.dev/services/website-maintenance/)