Your website maintenance plan is not just a set of scheduled tasks - it's ongoing, active care that keeps your website updated, secure, monitored, and functioning properly at all times. Here's a breakdown of what each plan includes.

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## All Plans Include

Regardless of which plan you are on, every website we maintain receives the following as standard:

* **WordPress, theme, and plugin updates** - applied regularly and tested for compatibility before and after

* **PHP version checks and compatibility** - we ensure your website runs on a stable, supported PHP version

* **24/7 uptime monitoring** - your website is checked every 5 minutes around the clock; if it goes down, we are alerted instantly and act immediately

* **Form submission monitoring** - we run a custom monitoring system that detects failed form submissions and alerts us immediately so we can investigate and fix the issue

* **Backup verification** - we don't just rely on backups existing; we verify they are valid and recoverable

* **Monthly status report** - a clear summary of everything done on your website that month, including updates applied, checks performed, and anything worth noting

* **Full support access** - you can reach us by email, phone, WhatsApp, or Viber regardless of your plan

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## **Care** - For Standard Business Websites

Designed for company websites, landing pages, and simple service-based websites that need reliable maintenance without unnecessary complexity.

**What's included beyond the standard:**

* Basic security checks and protection review

* Contact form and key page functionality checks

* Monthly maintenance cycle

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## **Active** - For Dynamic WordPress Websites

Designed for websites with more moving parts — booking systems, multilingual setups, directories, rental platforms, and advanced WordPress configurations that require deeper oversight.

**What's included beyond Care:**

* Twice-monthly maintenance and update cycles

* Advanced compatibility and conflict checks after every update

* Dynamic page and functionality testing

* Booking, forms, and lead flow verification

* Basic performance and database cleanup

* Priority support with faster response handling

* Active firewall and malware scanning

* Monthly small fixes and adjustments included

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## **Commerce** - For WooCommerce Websites

Designed for ecommerce stores where stability and correct functionality directly affect revenue. Every part of the customer journey is actively monitored and tested.

**What's included beyond Active:**

* WooCommerce-specific updates and compatibility checks

* Cart, checkout, and account flow testing after every update

* Payment and shipping functionality review

* Order process and email flow verification

* Priority issue handling for critical problems

* Enhanced monitoring focused on revenue-critical pages

* Ongoing store stability and health checks

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## Response Times

We take response time seriously. For any critical issue - website down, payment problems, checkout not working, or anything that directly impacts your business - we respond and act **immediately**.

For non-urgent requests, questions, or minor adjustments, we respond within **48 hours**.

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## Not Sure Which Plan You're On?

Contact us and we'll confirm your current plan and what it covers.

**You can reach us via:**

* Email

* Phone

* WhatsApp / Viber

* Contact form at [ath.dev/contact](https://ath.dev/contact/)

→ [View All Maintenance Plans](https://ath.dev/services/website-maintenance/)