Every website on a maintenance plan is monitored around the clock - not just once a day, but every 5 minutes, 24 hours a day, 7 days a week. This means if something goes wrong at any time, day or night, we know about it immediately and start working on it straight away.

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## What We Monitor

### Uptime & Availability

Your website is checked every 5 minutes to confirm it is online and responding correctly. The moment it becomes unavailable, we receive an instant alert and begin investigating - without waiting for you to report it.

### Form Submissions

We run a custom monitoring system that actively tracks contact form submissions. If a form fails to deliver - whether due to an SMTP configuration issue, a plugin conflict, or any other reason - we are alerted immediately and investigate the cause.

This matters because a broken contact form can silently cost you leads for days without anyone noticing. We catch it fast.

### Security & Malware (Active & Commerce Plans)

On Active and Commerce plans, an active firewall and malware scanner runs continuously on your website. If a threat is detected, we are notified and act on it. Care plan websites receive regular manual security checks as part of the monthly maintenance cycle.

### Revenue-Critical Pages (Commerce Plan)

For WooCommerce websites, we apply enhanced monitoring specifically on the pages that matter most to your business - product pages, cart, checkout, and order confirmation. Any anomaly on these pages triggers an immediate alert.

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## What Happens When Something Is Detected

When our monitoring catches an issue:

1. We receive an instant alert

2. We investigate the cause immediately

3. We fix the issue or escalate if needed

4. We inform you - especially if the issue requires action on your end (for example, an SMTP password change that caused form delivery to fail)

For critical issues like your website being down or a checkout problem, we act immediately regardless of the time or day.

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## Do I Need to Set Anything Up?

No. Monitoring is configured by us when your maintenance plan starts. You don't need to install anything, create accounts, or do anything on your end.

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## What If I Notice Something Before You Do?

While our monitoring catches most issues quickly, you should always contact us immediately if you notice anything wrong - don't wait to see if it resolves itself.

**You can reach us via:**

* Email

* Phone

* WhatsApp / Viber

* Contact form at [ath.dev/contact](https://ath.dev/contact/)