Knowledge Base

How Do We Handle WordPress, Theme and Plugin Updates?

Open in
View as Markdown Open in ChatGPT Open in Claude
George Athanasopoulos

George Athanasopoulos

Last updated on Jun 26, 2026

Keeping your website updated is one of the most important parts of your maintenance plan. Updates are not just about new features - they fix security vulnerabilities, improve compatibility, and keep your website running stably over time. Here's exactly how we handle them.

We Don't Just Click Update

Applying updates blindly is one of the most common causes of website breakage. We follow a careful process every time:

  • We review what each update changes before applying it

  • We check for known conflicts with your specific theme and plugin setup

  • We apply updates and immediately verify that your website looks and functions correctly

  • If anything breaks, we roll back and investigate before proceeding

You never need to touch an update yourself - we handle everything.

What Gets Updated

Every website on a maintenance plan receives updates for:

  • WordPress core - the foundation your website runs on

  • All active plugins - including WooCommerce and any extensions if applicable

  • Your theme - including child theme compatibility checks

  • PHP version - we monitor your PHP version and flag or action upgrades when needed to keep your website on a supported, stable version

How Often Updates Are Applied

Update frequency depends on your plan:

  • Care - once per month

  • Active - twice per month

  • Commerce - twice per month, with additional checks focused on WooCommerce compatibility after every update cycle

For critical security updates - where a vulnerability is actively being exploited - we apply the fix immediately regardless of the regular schedule, on all plans.

What Happens After Every Update

After each update cycle, we run a series of checks to confirm everything is working as expected:

  • Key pages load correctly

  • Contact forms submit successfully

  • On Commerce plans: cart, checkout, payment, and order flow are verified end to end

If we spot anything wrong, we fix it - you'll hear from us only if there's something worth flagging on your end.

Do I Get Notified When Updates Are Done?

Yes. Every month (or twice a month on Active and Commerce) you receive a status report summarising all updates applied, checks performed, and the overall health of your website. You don't need to follow up or ask - it comes to you automatically.

Can I Request an Update Outside the Schedule?

Yes. If a specific update is urgent or you've been notified of a critical vulnerability, contact us and we'll prioritise it.

You can reach us via: