Knowledge Base

How Does Website Monitoring Work?

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George Athanasopoulos

George Athanasopoulos

Last updated on Jun 26, 2026

Every website on a maintenance plan is monitored around the clock - not just once a day, but every 5 minutes, 24 hours a day, 7 days a week. This means if something goes wrong at any time, day or night, we know about it immediately and start working on it straight away.

What We Monitor

Uptime & Availability

Your website is checked every 5 minutes to confirm it is online and responding correctly. The moment it becomes unavailable, we receive an instant alert and begin investigating - without waiting for you to report it.

Form Submissions

We run a custom monitoring system that actively tracks contact form submissions. If a form fails to deliver - whether due to an SMTP configuration issue, a plugin conflict, or any other reason - we are alerted immediately and investigate the cause.

This matters because a broken contact form can silently cost you leads for days without anyone noticing. We catch it fast.

Security & Malware (Active & Commerce Plans)

On Active and Commerce plans, an active firewall and malware scanner runs continuously on your website. If a threat is detected, we are notified and act on it. Care plan websites receive regular manual security checks as part of the monthly maintenance cycle.

Revenue-Critical Pages (Commerce Plan)

For WooCommerce websites, we apply enhanced monitoring specifically on the pages that matter most to your business - product pages, cart, checkout, and order confirmation. Any anomaly on these pages triggers an immediate alert.

What Happens When Something Is Detected

When our monitoring catches an issue:

  1. We receive an instant alert

  2. We investigate the cause immediately

  3. We fix the issue or escalate if needed

  4. We inform you - especially if the issue requires action on your end (for example, an SMTP password change that caused form delivery to fail)

For critical issues like your website being down or a checkout problem, we act immediately regardless of the time or day.

Do I Need to Set Anything Up?

No. Monitoring is configured by us when your maintenance plan starts. You don't need to install anything, create accounts, or do anything on your end.

What If I Notice Something Before You Do?

While our monitoring catches most issues quickly, you should always contact us immediately if you notice anything wrong - don't wait to see if it resolves itself.

You can reach us via: