If you are on one of our Website Maintenance Plans, chances are we already know about it before you do. We monitor every client website 24/7 with checks every 5 minutes - the moment something goes wrong, we get notified instantly and start investigating right away.
If you are on hosting only, here's what to do.
First: Check If It's Actually Down
Before contacting us, do a quick check to rule out a local issue on your end:
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Visit downforeveryoneorjustme.com and enter your website address
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Try opening your website from a different device or mobile data connection
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Ask someone else to check from their end
If it's down for everyone, contact us immediately.
Contact Us Immediately
You can reach us via:
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Email
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Phone
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WhatsApp / Viber
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Contact form at ath.dev/contact
When you contact us, please include:
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Your website address
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When you first noticed it was down
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Any recent changes made to the website (new plugin, update, content edit, etc.)
The more context you provide, the faster we can identify and resolve the issue.
What We Do on Our End
Once we're on it, we investigate immediately. Common causes we check include:
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A recent WordPress, plugin, or theme update that caused a conflict
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A sudden traffic spike that exceeded available resources
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An expired SSL certificate
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A DNS misconfiguration
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A server-level infrastructure issue
Most issues are resolved quickly. We handle everything on your behalf — you don't need to contact anyone else or deal with any technical details yourself.
Why 24/7 Monitoring Matters
Without monitoring, a website can be down for hours before anyone notices — losing visitors, leads, or sales in the meantime. With our maintenance plans, every website is checked every 5 minutes around the clock. If something goes wrong at 3am on a Sunday, we know about it and act on it.
If you're currently on hosting only and want this level of protection, take a look at our maintenance plans.