Your website maintenance plan is not just a set of scheduled tasks - it's ongoing, active care that keeps your website updated, secure, monitored, and functioning properly at all times. Here's a breakdown of what each plan includes.
All Plans Include
Regardless of which plan you are on, every website we maintain receives the following as standard:
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WordPress, theme, and plugin updates - applied regularly and tested for compatibility before and after
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PHP version checks and compatibility - we ensure your website runs on a stable, supported PHP version
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24/7 uptime monitoring - your website is checked every 5 minutes around the clock; if it goes down, we are alerted instantly and act immediately
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Form submission monitoring - we run a custom monitoring system that detects failed form submissions and alerts us immediately so we can investigate and fix the issue
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Backup verification - we don't just rely on backups existing; we verify they are valid and recoverable
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Monthly status report - a clear summary of everything done on your website that month, including updates applied, checks performed, and anything worth noting
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Full support access - you can reach us by email, phone, WhatsApp, or Viber regardless of your plan
Care - For Standard Business Websites
Designed for company websites, landing pages, and simple service-based websites that need reliable maintenance without unnecessary complexity.
What's included beyond the standard:
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Basic security checks and protection review
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Contact form and key page functionality checks
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Monthly maintenance cycle
Active - For Dynamic WordPress Websites
Designed for websites with more moving parts — booking systems, multilingual setups, directories, rental platforms, and advanced WordPress configurations that require deeper oversight.
What's included beyond Care:
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Twice-monthly maintenance and update cycles
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Advanced compatibility and conflict checks after every update
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Dynamic page and functionality testing
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Booking, forms, and lead flow verification
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Basic performance and database cleanup
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Priority support with faster response handling
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Active firewall and malware scanning
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Monthly small fixes and adjustments included
Commerce - For WooCommerce Websites
Designed for ecommerce stores where stability and correct functionality directly affect revenue. Every part of the customer journey is actively monitored and tested.
What's included beyond Active:
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WooCommerce-specific updates and compatibility checks
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Cart, checkout, and account flow testing after every update
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Payment and shipping functionality review
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Order process and email flow verification
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Priority issue handling for critical problems
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Enhanced monitoring focused on revenue-critical pages
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Ongoing store stability and health checks
Response Times
We take response time seriously. For any critical issue - website down, payment problems, checkout not working, or anything that directly impacts your business - we respond and act immediately.
For non-urgent requests, questions, or minor adjustments, we respond within 48 hours.
Not Sure Which Plan You're On?
Contact us and we'll confirm your current plan and what it covers.
You can reach us via:
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Email
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Phone
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WhatsApp / Viber
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Contact form at ath.dev/contact